| In today’s fast-paced world,
people have come to expect immediate access to information. For
government agencies, moving their traditional counter services to
the Web is a cost-effective way to provide better services. Accela
Citizen Access allows agencies to interact with their citizens in
a more meaningful way by providing online access to government
services and information.
Provide a Complete Solution
Accela Citizen Access provides a complete solution from start to
finish. Citizens can access services and carry out entire processes
online—from looking up information, to applying and paying
for permits, to printing off completed paperwork, citizens save
time and money by taking advantage of many government services from
the convenience of the home or office.
Increase Productivity
With an e-government solution that is available 24 hours
a day, agencies can provide better, faster services to their citizens.
Streamlining processes and providing more self-service options means
that permits and applications that used to take weeks to complete
now just take days. Citizens are happy because they are receiving
services more efficiently and staff have more time to focus on other
job functions.
Introducing Accela Mobile Citizen Access™
Accela Mobile Citizen Access brings the accessibility features of
Accela Citizen Access to mobile phones! It provides quick and easy
access to information about permits and associated inspections directly
from an agency database, any time and anywhere you are! Accela Mobile
Citizen Access is available to all registered Accela Citizen Access
users. All that’s needed to begin using it is a smart phone,
the URL address of the agency Web site, and a user ID and password.
For more information, download the Product
Brochure.
Features:
» Have the convenience of
access 24/7
» Check the status of plans,
inspections, or projects
» Schedule inspections
» Set up fees and business
rules to allow for online payment
» Reduce call volume by accepting
comments, complaints, or
service requests via the Web
» Look up information on
permits, parcels, and history
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