Salt Lake City, Utah (July 31,
2008) Salt Lake City, Utah has launched Accela
Automation® from Accela, Inc. as its primary software solution
for delivering services to the public. The solution supports a much simplified
permitting and plan review process that makes government services available
online and eliminates the need for developers and business owners to deal
with each city department individually.
Previously, many individual Salt Lake City departments required plan reviews
before issuing building permits, including Building Services, Business
Licensing, Planning and Zoning, Fire, Engineering, Public Utilities, and
Transportation. Because these agencies are housed in different locations,
customers were required to visit several different locations to obtain
permits. In addition, the city utilized nine different databases and application
procedures to issue permits.
With the implementation of the One-Stop Shop, most permit applications
are accepted at one office or online, eliminating, to a much higher degree,
the need to drive between offices, thus reducing fuel consumption and
emissions. A suite of Accela software solutions help to streamline procedures
through the use of one centralized database of land use information that
can be shared across an unlimited number of departments and with the public,
saving time and eliminating the need for ‘paper-based’ processes.
" The One-Stop Shop ensures a collaborative approach among the City,
community stakeholders, and the development community,” said Orion
Goff, Director of Building Services and Business Licensing. “With
the Accela Automation system, we can provide a greener way to do business
with the City that serves the needs and interests of all Salt Lake City
residents and streamlines the process of orderly development of the built
environment.”
The City’s Building Services and Licensing division issues more
than 8,500 permits, renews more than 12,000 licenses, and processes more
than 2,500 new licenses annually.
Salt Lake City is also utilizing additional Accela applications to enhance
the functionality of Accela Automation to manage licensing activities,
share GIS information from a centralized database, and enable field staff
to work more efficiently in conducting inspections.
Accela Licensing
& Case Management™ automates and fully integrates
a wide range of licensing and case management processes, including building
trade and occupational licensing. It supports document management, automated
license renewal, and flexibility in creating unlimited types of licenses
based on an agency’s unique regulations, requirements, and internal
procedures.
Accela GIS™
seamlessly integrates with Accela Automation to provide powerful real-time
visual analysis to enhance land use, zoning, and infrastructure data.
It allows creation of multiple map layers, automated map analysis, parcel
and asset inventory management, direct editing of GIS data or files, and
auto-distribution of information to mailing lists. It is built on the
ArcIMS™ platform by ESRI®.
Accela Wireless™
is a mobile government software application that allows government staff
to perform their jobs from the field for inspections, code enforcement,
work orders, and service requests. Optimized for Intel Centrino® Mobile
Technology, Accela Wireless is compatible with PDAs, laptops, and Tablet
PCs running on the Microsoft Pocket PC 2003, Windows Mobile 5, Windows
2000, or Windows XP operating systems.
Within the next few months, Salt Lake City will fully enable an additional
application, Accela Citizen
Access™, that will allow citizens and businesses to access an
unprecedented volume of property-based information, apply and pay for
permits, schedule inspections, and check the status of a permit or inspection
directly from the Internet 24 hours a day, seven days a week. Eventually
this portal will also allow plans to be submitted electronically for review,
eliminating the paper-based process.
“Accela is proud to support Salt Lake City in its commitment to
deliver high standards of customer service through the best technology
available,” said Maury Blackman, Accela president and CEO. “Our
experience has shown a direct correlation between efficient, citizen-centric
delivery of services and economic growth and development.”
About Salt Lake City
Salt Lake City is the capital and most populous city in Utah, covering
110 sq. miles in the north-central region of the state and home to approximately
184,000 residents. It was founded in 1847 by Mormon pioneers, and is now
headquarters of the Church of Jesus Christ of Latter-day Saints. For more
information, please visit www.slcgov.com.
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